Complaints & Dispute Resolution

Compliments & Concerns
We value your feedback and are committed to providing outstanding service.

If you have a concern:
Please contact us so we can resolve the issue as quickly as possible.

Internal Dispute Resolution:
Email: chrism@cb-lendingsolutions.com.au
Phone: 0431-479-989

We will acknowledge your complaint within 5 days and aim to resolve it within 30 days.

External Dispute Resolution:
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA).

Australian Financial Complaints Authority (AFCA)
Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: GPO Box 3, Melbourne VIC 3001

Complaints & Dispute Resolution
C&B Lending Solutions Pty Ltd

Our Commitment to You

We are committed to providing high-quality service and welcome your feedback, whether positive or negative. If you have a concern or are dissatisfied with our service, we encourage you to let us know so we can resolve the matter as quickly as possible.

1. How to Make a Complaint

You can lodge a complaint by:

Email: chrism@cb-lendingsolutions.com.au
Phone: 0431-479-989
Mail: 26b High St Strathalbyn SA 5255
Attention: Complaints Officer

Please provide as much detail as possible, including:

• Your name and      contact details
• Relevant dates      and supporting documents
• The nature of      your concern
• The outcome you      are seeking

This helps us assess and resolve your complaint efficiently.

2. Internal Dispute Resolution (IDR)

Once we receive your complaint:

• We will acknowledge      your complaint within 5 business days
• We will aim to resolve      it within 30 days
• If your matter      is complex and requires additional time, we will inform you of the      expected timeframe
• We will keep      you updated throughout the process
• At the      conclusion of our investigation, we will provide a written response      outlining the outcome and our reasoning

We will treat your complaint fairly, respectfully and with impartiality.

3. External Dispute Resolution (EDR) – AFCA

If you are not satisfied with our response, or if we do not respond within required timeframes, you may escalate the matter to the Australian Financial Complaints Authority (AFCA).

AFCA provides fair and independent dispute resolution for consumers at no cost.

AFCA Contact Details:

Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: GPO Box 3, Melbourne VIC 3001

You must first attempt to resolve your complaint with us before AFCA can investigate.

4. Continuous Improvement

Feedback and complaints help us improve the quality of our services. We appreciate the opportunity to address your concerns and thank you for taking the time to provide your feedback.